Frequently Asked Questions


Contact Us / Opening Hours

How can I contact you?

Phone: 0800 227 484
Fax: 0800 001 477
Email Address:
Postal Address: P O Box 11187, Ellerslie, Auckland 1542

What are your Opening/Processing Hours?

We are open during standard business hours:

Monday:          8.30am – 5.30pm
Tuesday:          8.30am – 5.30pm
Wednesday:   8.30am – 5.30pm
Thursday:        8.30am – 5.30pm
Friday:              8.30am – 5.30pm

Unfortunately, we do not operate on Public Holidays.

All supporting documents must be received no later than 4.00pm in order for us to process your application on the same day.

If you apply for a loan over the weekend, your application will be reviewed on the following business day.

Before You Apply

What should I consider before taking out a loan?

You should complete a personal budget, you could use free budgeting services such as, or Citizens Advice Bureau.

You should only borrow what you need and make sure you can meet the required repayments, without putting yourself into any form of financial hardship.

What supporting documents are required with the application?

We will need to see the following documents:

  • Bank statements (latest 3 months)
  • Photo ID (passport or NZ driver licence)
  • Proof of address (less than 3 months old)

What if I am paid in cash?

You need to have a regular wage that is deposited directly into your bank account.

Can I apply if I am self employed?

Bad Credit Loan will only approve employed individuals where we can see a fixed regular income (minimum of $350 per week after tax) direct deposited into their own NZ bank account. Self-employed applications are evaluated on a case-by-case basis.

Can I apply if I am on a benefit?

If you have a regular paid job as well as being on the benefit you may still be eligible to apply. Unfortunately, we cannot assist if you are only on a benefit, as this is not considered a regular job.

Do you do credit checks?

Usually no, but we reserve the right to.

Do you need to contact my employer?

Your money is your business, and no one else’s. The process is kept as confidential as possible – we initially try to contact your employer anonymously during the approval process for the purpose of confirming you work there.

How many bad credit loans can I have?

Being a responsible lender, we only give one loan at a time. We like to make sure you are in a position to pay the loan back, so only one is approved at any one time, and only one per household.

Application Process

How do I apply if I am a new customer?

It’s easy! You can complete our online application process here. You will need to send us your supporting documents by fax or email.

How do I apply if I am a returning customer?

If you are a returning customer, the process will prove to be even quicker, all you need is your password to get the ball rolling.

How do I get my documents?

You will electronically sign your loan contract and direct debit form online. A copy of these documents will be emailed to you for your reference once you submit the application.

How do I know if you've received my documents?

Once your loan application has been submitted successfully, you should be able to log in to your account and under the ‘Loan Status‘ tab you will find our tracking system.
This will let you know what documents we have received and what documents we are still waiting on.
Normally, you should hear from us within 45 minutes of sending all the required documentation.

Will my cash loan be approved?

Bad Credit Loan have a high approval rate, so please apply. We are unable to approve your application if you are currently Bankrupt, under a Summary Instalment Order or under a No Asset Procedure.

How soon will I receive the loan after I get approved?

We have two payment options available: Our Same Day Fast Payment option and our Overnight Payment option.

Same Day Fast Payment:

We guarantee that within 30 minutes of notifying you of your loan approval we’ll issue instructions to our bank to make payment to your account.

Don’t worry – if you have selected this option earlier in the day or for any reason we have been unable to provide notified approval before 4.30pm, we will simply waive the fee and process your loan using the standard overnight service.

Please note:

This service operates on banking days during standard business hours – For loans with the 30 minute same day Fast payment option selected that are applied for after 4.30pm or on weekends, we will process promptly on the next banking day.

Different banks can take longer to process than others but we can promise that we have issued the instructions – if you find that their transfer time is excessive please contact our help desk so we can ensure there has been no hiccup at our end.

We have had great speed from the following banks – ASB, ANZ, BNZ, HSBC, Kiwibank, National, Westpac. Unfortunately, at this stage, the following banks do not support same day Fast payments – Rabo bank, Co-operative, TSB, PSIS branches of the BNZ or Credit union branches of Westpac.

This service is optional – if your loan is approved and you are happy to wait for the standard end of day process then this service is not required.

What are the charges for Same Day Fast Payment?

A small fee applies. Please refer to our cost of borrowing page for more details.

What are the Limitations?

Following our Fast Payment to your bank they should promptly record this money as cleared funds on your bank account (often this happens instantly). However we cannot control how quickly your bank will act on our Fast Payment instruction. Should you not receive your Fast Payment within 90 minutes after we advised you that your loan has been approved and payment has been made, please contact us.


Overnight Payment

This is our standard method of delivering your loan – cleared funds are transferred into your account overnight for FREE.

Overnight transfer of cleared funds into your bank account

What are the charges for Overnight Payment?

FREE. No payment fee applies.

What do customers have to complete to receive the funds by Overnight?

All required paperwork (including where applicable a signed loan agreement, direct debit form and requested supporting documents (if any)) must be received no later than 5pm Monday to Friday (excluding public holidays) in which case we will usually be able to make payment to you that night. In very rare circumstances payment does not occur until the following working day.

Repaying Your Loan

How do I pay the loan back?

It’s easy – we set up a direct debit for your next payday (or paydays). No need to travel to the bank or set up automatic payments – hassle free!

Can I change my repayment dates?

Provided you contact us at least 24 hours before your repayment is due, we should be able to adjust the payment dates to suit your needs (a small fee applies and is subject to the lending manager’s approval). Loan adjustments are not available on your first loan.

What happens if I default?

You need to read through your finance and disclosure statements for full details on defaults. Fees will apply for defaults (e.g. for missed or failed payments) and will be added to your existing loan balance. Click here for more details.

Can I repay early?

You can pay back as soon as you are in a financial position to do so. Interest is charged on a per day basis, so it will be cheaper for you to pay it off quicker. Simply contact us to make payment arrangements.

General Questions

I can't open my documents

You may need a PDF Reader installed on your computer – you can download it for free from

Is your online Bank Verification tool safe and secure to use?

We provide a 256-bit bank level encryption of data, creating a ‘read only’ service – this means we cannot make any changes or transactions on your accounts. Once the data has been loaded, the connection to the bank is closed immediately.

We have also had our service independently tested by an industry leading security service.

We do everything we can to ensure that only the best level of security is safeguarding your important information.

I have repayment difficulties

Please click here for assistance on what to do.

I have a complaint

We strive to provide a quality service to all of our customers. However on occasions things don’t always go smoothly, but don’t worry we will endeavour to put things right.

As a responsible lender, we are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”) and approved by the Ministry of Consumer Affairs.
Please click here for information on our complaints process and details on our independent dispute resolution scheme.

I wish to make a hardship application

You are eligible to apply for unforeseen substantial financial hardship if:

1. You have not been in default for more than 2 months; and
2. You have not missed 4 or more payments; and
3. You have not previously applied for hardship in the last 4 months (unless your current application is due to materially different reasons than the last application); and
4. The cause of your financial hardship was NOT reasonably foreseeable to you at the time you took out the loan.

Please click here to fill in our form to request our financial hardship application and guide.

Once submitted, you should receive our PDF application and guide within 48 hours.